At Khadi Ji, we strive to ensure customer satisfaction with every purchase. However, if you need to cancel your order or request a refund, please review our Cancellation and Refund Policy outlined below.
1. Order Cancellation
Before Shipment: If you wish to cancel your order, please contact us as soon as possible. You may cancel your order before it has been shipped by following these steps:
- Contact Us: Send an email to manabendraghorui@gmail.com or call us at +91 6290 625 465.
- Provide Order Details: Include your order number and reason for cancellation in your communication.
We will process your cancellation request and issue a full refund if the order has not yet been shipped. If the order has already been processed or dispatched, please refer to the “Returns” section below.
After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow our returns process to return the product for a refund.
2. Returns and Exchanges
Return Policy: If you are not satisfied with your purchase or have received a defective product, you may return it according to the following conditions:
- Return Period: Returns must be initiated within [14] days of receiving the product.
- Condition: Products must be in their original condition, unused, and with all tags and packaging intact.
- Return Request: To initiate a return, contact us at manabendraghorui@gmail.com or call +91 6290 625 465. Provide your order number and reason for the return.
Return Process: Once your return request is approved, you will receive instructions on how to return the product. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
3. Refunds
Refund Process: After we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [7-10] business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items: Certain items may be non-refundable, including but not limited to:
- Customized or personalized products.
- Products that have been used or damaged.
- Sale or clearance items.
4. Exchange Policy
If you wish to exchange an item for a different size or color, please follow our returns process and place a new order for the desired product. Exchanges are subject to product availability.
5. Contact Us
For any questions or assistance regarding cancellations, returns, or refunds, please contact us:
- Phone: +91 6290 625 465
- Email: manabendraghorui@gmail.com
- Address: Howrah Bally Samabaypully, Kolkata, West Bengal – 711205
We are committed to providing you with the best customer service and ensuring your satisfaction with our products.